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Keterelyon
Trending Lyricist I
Nov 19, 2023 9:50 AM UTC
Answered

No sound coming out of sonos Era300 when connected to Sony PS-LX310BT Turntable via bluetooth

I have a Sonos system, Era300 and Era100 speakers, and I have a Sony LX310BT vinyl turntable.

Everything was working perfectly for a few days: the vinyl player and the Sonos Era300 speaker are perfectly connected via Bluetooth with a steady blue light.

However, for the past few days, no sound is coming out of the speaker when I try to connect it to either the Era300 or Era100.

I tested my turntable on a Bluetooth Marshall speaker, and it works.

I connected my phone via Bluetooth to the speakers using Apple Music, and there is sound.

I've tried to troubleshoot the issue from every angle, but I can't find a solution. I don't know why, overnight, no sound is coming out.

I have done the lastest update. Problem remains…

Has there been a Sonos firmware update?

 

thx!

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    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 15, 2023 11:59 AM UTC

    Hi @Keterelyon et al

    Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

    To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

    While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    79 replies

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    interrobang1
    Lyricist II
    Nov 27, 2023 5:19 PM UTC

    I understand that patience is needed, but I think we’d like some assurance that this can be fixed. I was happy with the performance of the unit, but my return window is closing and I don’t want to be stuck with a $500 paperweight. I’m sure others don’t have the luxury of a return at this point, and are probably even more anxious.

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      Airgetlam
      Airgetlam
      Nov 27, 2023 5:35 PM UTC

      It worked before, which means it can be fixed. 

      Translate
      Bruce
        jorgt11
        Lyricist I
        Nov 28, 2023 12:47 PM UTC

        Same issue, still doesn't work...

        Translate
        Megablankboy
        Lyricist I
        Nov 28, 2023 5:05 PM UTC

        Same issues here. My Sonos ERA 300 only arrived today  (28th November 23) with the sole purpose of linking it  to my turntable, so I'm so annoyed I can't use it. The speaker works with my phone and sounds great, so I guess I just need to wait.

         

        Diagnostic: 1416430351

         

        In the app, it says you can downgrade product to S1. Would that revert to a working software patch?

        I'm a new SONOS customer but not feeling the love yet.

         

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        Tiny_107
        Trending Lyricist I
        Nov 28, 2023 5:51 PM UTC

        No, I think that refers to the version of the Sonos App, not the speaker.

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        Megablankboy
        Lyricist I
        Nov 28, 2023 8:35 PM UTC

        No, I think that refers to the version of the Sonos App, not the speaker.

        OK, thanks. Should we lodging complaints individually to Sonos to get more traction on this?

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        ketoile
        Lyricist I
        Dec 1, 2023 9:47 PM UTC

        I’ve been hoping for an answer on this since the day it was first reported. I have the same issue, Era100 and a Sony PS-LX310BT that I just purchased recently, specifically to use them together. Both were working fine until after I installed the most recent Sonos update and the turntable pairs with my portable bluetooth speakers no problem. You really need to fix this ASAP. The most recent update is clearly the problem, since all of us have the same equipment, same issue (successful pairing but no audio), and it all started after we updated. 

        I definitely expect better than two-week wait for an issue this widely reported for the premium we pay for Sonos. I will return my Era if we don’t get a response on this soon.

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          Arm23
          Lyricist I
          Dec 1, 2023 9:47 PM UTC

          Just got my turntable today solely so I can connect via Bluetooth and I’m having this issue too, anyone have any updates?

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          WillJL
          Lyricist I
          Dec 2, 2023 5:35 PM UTC

          Exact same issue here as reported by others, Sony PS-LX310BT Turntable connects but no audio out of sonos era 100 speaker. Was working until two weeks ago. Very disappointed as bought the speaker specifically for this use.

           

          Also very disappointed with “live chat” service, can’t even connect with anyone to report the issue - useless. Will continue to check here for updates but considering returning speaker as many have mentioned here.

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