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Keterelyon
Trending Lyricist I
Nov 19, 2023 9:50 AM UTC
Answered

No sound coming out of sonos Era300 when connected to Sony PS-LX310BT Turntable via bluetooth

I have a Sonos system, Era300 and Era100 speakers, and I have a Sony LX310BT vinyl turntable.

Everything was working perfectly for a few days: the vinyl player and the Sonos Era300 speaker are perfectly connected via Bluetooth with a steady blue light.

However, for the past few days, no sound is coming out of the speaker when I try to connect it to either the Era300 or Era100.

I tested my turntable on a Bluetooth Marshall speaker, and it works.

I connected my phone via Bluetooth to the speakers using Apple Music, and there is sound.

I've tried to troubleshoot the issue from every angle, but I can't find a solution. I don't know why, overnight, no sound is coming out.

I have done the lastest update. Problem remains…

Has there been a Sonos firmware update?

 

thx!

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    Corry P
    Corry PAnswer
    Sonos Staff
    Dec 15, 2023 11:59 AM UTC

    Hi @Keterelyon et al

    Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

    To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

    While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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    79 replies

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    Stanley_4
    Stanley_4
    Grand Maestro
    Nov 22, 2023 9:47 PM UTC

    Here is one:

     

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      KeterelyonAuthor
      Trending Lyricist I
      Nov 24, 2023 6:53 PM UTC

      I see that the issue I have is quite a general problem. I hope they will take some action to fix it promptly because I don't understand why it has been working without any issues for several months, and suddenly, nothing. It seems they made a mistake in the update. I hope for a quick resolution, and at the moment, I still haven't received any response from them! Its a SHAME! 700€ in a system that doesnt work! 

      Translate
      KeterelyonAuthor
      Trending Lyricist I
      Nov 24, 2023 6:57 PM UTC

      Hi @Keterelyon 

      Thanks - we are investigating.

      I know that you are also dealing with the same issue in another post, but I would like guidance on my problem Here, please? it's starting to take a really long time, and everything dates back to November 17th. There must be something To check with an update... where are you in the investigations? What avenues are you exploring? We would like to know more. Thx

      Translate
      jfilgate
      Lyricist I
      Nov 25, 2023 3:49 AM UTC

      Same problem here! I am glad to have seen this thread because I have been pulling my hair out trying to figure out what happened. It all started about a week ago, before that it worked great. Sony PS-LX310BT connects to the ERA300 bluetooth (you can hear the chime) but no sound comes out. I can play other devices through bluetooth over the ERA300 and I can play the record player over other bluetooth speakers. I’ve reset the sonos, renamed it, tried everything I can think of.

       

      I hope this get’s resolved quickly!

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        Richard J
        Lyricist I
        Nov 25, 2023 9:59 AM UTC

        Exactly same issue for me:

        * Sony PS-LX310BT to Era 300 = Bluetooth connection but no sound (bought Era 300 literally today only for use as this combo)

        * Sony PS-LX310BT to Roam = Bluetooth connection and sound

        * Samsung Spotify to Era 300 via Bluetooth (made sure Wifi was off) connection and sound

        Diagnostics ref 1552301213 (done whilst PS-LX310BT to Era 300 connected)

        Come on Sonos, please

        1) post back on this thread to confirm you are actively looking at this widespread issue

        2) push out s/w upgrade asap!!

        Translate
        aweiss
        Lyricist I
        Nov 25, 2023 4:36 PM UTC

        Same issue.  Diagnostic for me while the devices were paired and a record was playing: 636789008

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        Scott K
        Lyricist I
        Nov 25, 2023 8:18 PM UTC

        I just was gifted an era 100 to go with my Sony Bluetooth record player, and I am having the same issue. It says it’s connected via Bluetooth in the Sonos app but it’s not working. 

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        Jellat
        Lyricist I
        Nov 26, 2023 8:32 AM UTC

        Same problem with my system, turntable was working through Era100 but now won’t - but has an obvious connection to Era100. Reconnected turntable to another Bluetooth speaker and playing fine.  Diagnostics submitted No 1811496639

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        KeterelyonAuthor
        Trending Lyricist I
        Nov 26, 2023 7:53 PM UTC

        « Sonos guys »??? Youhou ?!!
         

        We feel a little bit abandoned here….

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          GuitarSuperstar
          Lead Maestro
          Nov 26, 2023 8:19 PM UTC

          « Sonos guys »??? Youhou ?!!
           

          We feel a little bit abandoned here….

          Be patient. Sonos is aware of the problem and will send a new software update when the problem has been fixed. It has only been 10 days since the 15.10 update was released.

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          "Receive with simplicity everything that happens to you." - Rashi
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