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No sound coming out of sonos Era300 when connected to Sony PS-LX310BT Turntable via bluetooth

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I have a Sonos system, Era300 and Era100 speakers, and I have a Sony LX310BT vinyl turntable.

Everything was working perfectly for a few days: the vinyl player and the Sonos Era300 speaker are perfectly connected via Bluetooth with a steady blue light.

However, for the past few days, no sound is coming out of the speaker when I try to connect it to either the Era300 or Era100.

I tested my turntable on a Bluetooth Marshall speaker, and it works.

I connected my phone via Bluetooth to the speakers using Apple Music, and there is sound.

I've tried to troubleshoot the issue from every angle, but I can't find a solution. I don't know why, overnight, no sound is coming out.

I have done the lastest update. Problem remains…

Has there been a Sonos firmware update?

thx!

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Corry PAnswer

Sonos Staff

Hi @Keterelyon et al

Thank you all for your feedback on this, we greatly appreciate it. We understand that you are eagerly waiting for this to get fixed, and while we can't give an exact date, we can share that we have narrowed down the issue and internal teams are currently testing a possible solution.

To set the correct expectation for everyone: There will not be a fix released before the year end, since more testing needs to be done to make sure the fix actually works.

While we don't have more information right now, we will of course share any news, in the main related thread linked below, once we do.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

Show previous replies

S

seyowgai

Lyricist I

This is unfortunate and a waiting game. I have 2 Era 300s that I bought for the sole purpose of this as well. and if I buy the adapter, it will only play on 1 of my Era’s.. :(

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Stanley_4

Grand Maestro

It will only connect to one Era but will play on both. Either Grouped or as a Stereo Pair.

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M

MarcGES

Lyricist I

Hey Sonos, any update on this issue? It shouldn’t take that long to fix a critical yet basic connectivity issue…

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Ken_Griffiths

Hey Sonos, any update on this issue? It shouldn’t take that long to fix a critical yet basic connectivity issue…

See the reply/update here from Sonos Staff made a few days ago…

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H

Hans Reuben

Lyricist I

Can someone tell me If this problem

has been fixed I’m about to give up on Sonos.

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Stanley_4

Grand Maestro

Not yet. watch this topic and you’ll likely see when it is.

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O

Orgund

Lyricist II

I bought the Era 300 with the intention of setting it up with the Sony PS-LX310BT Turntable via bluetooth. And now it doesn't work after the last update of the Sonos app. What does Sonos intend to do about it? This has gone on for far too long. It's very sad, as I have over 10 Sonos devices.

Your community profile suggests you own a Sonos Roam. By all accounts that product is not affected by the current issue, so just use that device instead… you can then play the TT audio on any/every one of your Sonos speakers by grouping them with the Roam over WiFi in the S2 Sonos App. Then you just need to wait patiently for Sonos to fix it for your Era 300 BT pairing, but you’re likely not losing anything at the moment as your Roam should be able to resolve things in the meantime

Ok, I'll try that. Thanks for the reply.

It worked 😊👍 Now I used my Sonos Roam as a bridge to the Sonos Era 300 and the rest of the system

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A

AndyTasmania

Lyricist I

App updated 6 Feb 24. Also a firmware update on 6 Feb. Steps: update App first, then update the firmware via the updated App. Sony turntable now plays via Bluetooth on Sonos 300!

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P

Pidal

Lyricist I

App updated 6 Feb 24. Also a firmware update on 6 Feb. Steps: update App first, then update the firmware via the updated App. Sony turntable now plays via Bluetooth on Sonos 300!

Working also on a Era300 after the update!

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