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jtkeep
Enthusiast II
Apr 2, 2020 1:33 PM UTC
Answered

Connect:Amp gen1 or gen2

Hi i have a connect amp is it gen1 or gen2?

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    John BAnswer
    Apr 8, 2020 8:34 AM UTC

    Buttons changed 2013.  gen1 to gen2 Connect and Connect Amp was in 2015.  So mute means gen 1, play/pause could be either.

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    DanKes
    Lyricist I
    Sep 29, 2020 9:58 PM UTC

    I have a Play:1 and a Connect. I went on a chat with a Sonos rep, gave my serial number for the Connect to check S2 compatibility, and was told it is S2 compatible. My understanding is that the Play:1 also is.  But when I tried using S2 (on my Mac) I got a message that my “system includes products that aren’t compatible with S2.” The serial number of my connect starts with  B8E9379B…

    Any suggestions?

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    John B
    Sep 29, 2020 10:17 PM UTC

    Yes. Use the mobile app for this. The Mac app seems prone to 'false incompatibles'.

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      DanKes
      Lyricist I
      Sep 30, 2020 12:20 AM UTC

      Thanks, John.  

      Are you saying I should only use the mobile app, and not try and use S2 on my Mac at all?

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      Airgetlam
      Airgetlam
      Sep 30, 2020 2:56 AM UTC

      No, I think the intent is to do the upgrade using the mobile app. Once you’ve completed the upgrade process, you should be able to connect without issue using the S2 app on your Mac. 

      I use the S2 app on my Mac, but never tried the update process with it, I used my iPhone to update my system.  

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      Bruce
        DanKes
        Lyricist I
        Sep 30, 2020 2:30 PM UTC

        Thanks, Bruce. That worked (upgrading using the app on my iPhone, then using S2 on the Mac itself).

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