I keep getting this error randomly, after X seconds of playing a track. The same track will sometimes play through without error, so clearly its nothing to do with encoding since its intermittent. Very frustrating since all I play is from YouTube Music. Diagnostic 291296562.
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YouTube Music skipping tracks due to song not being encoded properly
Best answer by Ryan S
Smilja wrote:
The issue should be resolved, if everyone has updated their Sonos system to v11.1.
As of the last update, 11.1, the encoding issue with some YouTube Music tracks should be resolved. Make sure your players are all on that version by going into your Sonos app > Settings > System > About Sonos, you will see a version number there. You can also just go to System > System Updates to see if one is available.
Once you’re updated, you shouldn’t have any trouble playing YouTube Music. If you do, I recommend that you contact our support team directly so they can investigate. It’s possible that you’re running into an issue local to your system, but if you aren’t they’ll need to get some more details to take back to the team to investigate further.
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Same issue here and it’s been a problem for some time. Would be good to get a reliable resolution to this.
OMG this is so frustrating. I’ve been dealing with this for a year now. Both my Sonos devices are wired directly to router and nothing skips, pauses, stops after xxx seconds. Only Youtube. I know it’s difficult trying to pressure Google, but please try!
This is still an ongoing issue, it is very frustrating. It only happens with Youtube Music on Sonos. We have Spotify and that has no issues, nor does Youtube Music have any issues with playback on any other devices (Car, Phone, PC etc)
I have submitted diagnostics 2125275180
This needs resolving, it is ruining YOUR product.
I keep experiencing this issue as well, more or less often but quite constantly. As far as I can tell it only happens with YouTube Music and can be reproduced pretty easily as the error seems to occur within the same songs at pretty much the same timestamp when restarting said tracks or readding them to the queue.
Just happened again, so I submitted a diagnostic report. Reference code is 1395870253
Got the same issue here as well, happens on Sonos and uploaded music on Youtube Music. I think this issue is in the same ballpark as this one: Youtube Music fast forward error | Sonos Community
I would suggest Sonos start troubleshooting their software and integrations a bit harder instead of putting out new products on the rate they do, issues that are ongoing for months (or even years) are not acceptable imho.
Still have this issue more than a year later - Sonos is just a boat anchor. Shame on Sonos for not resolving this issue. They merely blame YouTube Music instead of fixing the problem on their end. Frankly all was fine until Sonos quit having an iOS app that allowed streaming from iPhone music.
Exactly the same problem here, very frustrating. Even using YouTube Premium , I had to get Apple Music to be able to stream Music on SONOS. What a shame.
Everything except YouTube Music is working perfect.
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