Answered

Unable to play "Song Title" - the connection to Spotify was lost

Show first post
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

57 replies

ghostsup
Userlevel 1
Badge

Reporting back.  So far it works as it should since the Netgear firmware update.

S
Badge

Reporting back.  So far it works as it should since the Netgear firmware update.


Fingers crossed it continues for you :)

D

Reporting back.  So far it works as it should since the Netgear firmware update.

How bout now?  Anyone else tried the Orbi update and had luck?  Last time I updated Orbi...I lost connectivity to many 2.4G devices and had to roll back.  

ghostsup
Userlevel 1
Badge

Reporting back.  So far it works as it should since the Netgear firmware update.

How bout now?  Anyone else tried the Orbi update and had luck?  Last time I updated Orbi...I lost connectivity to many 2.4G devices and had to roll back.  

 Still working like a charm.

A

I am having the same issue. Have tried so many fixes on different threads and nothing works. The problem was really exasperated once I upgraded to the S2 app. I have four Play:1 speakers and no way of actually playing more than a few seconds of a song before it skips to the next a few times and eventually gives up. 

J

Thanks to seeing the note from “ghostsup”, I updated my ORBI mesh firmware to 2.5.1.16 and the problem has also gone away. I recently upgraded to Sonos S2 with a Port and the Spotify connect problem became very noticeable before the ORBI firmware upgrade.

C

Just wanted to add my thanks for this. After weeks of searching through google for a fix (including other threads on this forum!) I finally found this thread, and updating my Orbi router did work! It has been working for a few weeks now.

Today I bought a new Orbi satellite and plugged it in near the Sonos. The issue returned… but of course, the new satellite came with an older firmware version. So I updated it and once again, it started working.

It would have been really helpful if Sonos had this information surfaced a little more visibly on their website somewhere. Maybe they can add it to their support pages, to save anyone else the many frustrating hours I experienced trying to fix it!

Terms & ConditionsCookie settings