From sonos controller on my laptop I try to access Music Library through Folders, music/iTunes library. I get to a list of artists and select an album but then Unable to browse music. I don't have this problem when accessing music via my android phone. I set my laptop to update music library but even after many hours nothing updates.
Hi
Hi Krishma.
I don’t have music stored on my phone. I stream from amazon.
I can also stream music from amazon on my laptop
I keep my iTunes music on an external hard drive. I think this is where the problem lies.
This is the first time I have experienced this in years.
The number from sonos diagnostics is: 643061293.
Thanks for your interest.
Regaeds, Mike
Hi
Hi Krishma.
I understand what you have said re folders and selecting which to use etc.
My problem is that I do not get the music library option when I open the controller on my laptop and therefore cannot access music in the folders. I cannot stream from amazon either because I cannot even see this option in the music library.
I do not have this problem when using sonos from my android phone. Everything works fine.
Regards, Mike
https://support.sonos.com/s/article/257?language=en_US
Thanks John. I'll follow the link and see if it helps. If we forget about the amazon issue, my problem is that I cannot access my music stored on my external drive because I do not get the option in the controller in the very first place when I open sonos on my laptop.
I can do everything I want to do from my phone because I get the options in the controller.
Regards, Mike
I get unable to browse music using the app on my android phone frequently. Rebooting doesn't help. The app can restart streaming from whatever source was used last, adjust volume, etc, but absolutely refuse to switch to any other streaming source. Generally it decides to work again after a few hours or the next day.
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