Unable to add a new music library on a new PC

Hello ​@Geof Ashton, welcome to the Sonos Community!

I am sorry to hear that you are having trouble setting up your Music Library on your Windows 11 PC.

A common issue that makes users unable to set up their Music Library is having their network profile set to Public. You need to ensure it’s set as Private.

I’m sharing below a tutorial on how to add a Music Library share:

If you would like to share some additional information and screenshots showcasing the issue you are having, it would be easier for me or another Community user to assist you.

You can always reach out to our Support Team as they can guide you to set up your Music Library in real time.

I hope this helps.

PS: Feel free to edit your Sonos Community profile and add the Sonos products you currently have for more visibility.

Hi Sotiris C. Thank you for your response. I’ve tried your suggestion but it has not made any difference. When I try to select “Add a shared Music Library” the option is greyed out. If I go ahead and press it, it tells me to update my software. When I try to do this, I get “Error code 9: Foyer, BOOST

Basically, it is telling me that 2 of my components are “Incompatible.” I take that to mean they are old and no longer supported

OK, but the system is working fine! I don’t want any new features or unnecessary software updates; I just want to carry on using my system as it is, but using a music library from a different PC

Can you help?

Thanks,

Geof Ashton

I'm  not familiar with error 9 but it is described in the support section.

https://support.sonos.com/en-us/article/error-9-when-updating-sonos

Maybe unplug your Boost and try again?

You might also consider switching to using your wifi instead of Sonosnet. 

https://support.sonos.com/en-us/article/choose-between-a-wireless-and-wired-sonos-setup