Question

TruePlay not available.

  • 10 October 2020
  • 6 replies
  • 1103 views

Cannot find Trueplay on the S2 app on my Iphone SE, Ipad Pro, Iphone XR or a Ipad Air.

All are running IOS 12.4.8.

Never had this issue with S1.

Need it for my new Arc.

Any Ideas???


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6 replies

Userlevel 7
Badge +18

Where have you looked? Try Settings/System/roomname (where roomname is the room with the Arc) and scroll down to Trueplay. 

Yep, all I get is wifi on/off (if I press products/Arc)

Under the Roomname there is no trueplay option either.

 

Userlevel 7
Badge +18

Yep, all I get is wifi on/off (if I press products/Arc)

Under the Roomname there is no trueplay option either.

 

Have you scrolled down in <roomname>? Trueplay is in the Sound section. You’ve gone down one level too far if you get to wifi on/off. 

I only have EQ & Volume Limit under the sound section.

 

Done it on my Iphone SE.

I noticed in roomname it had arc +? (should be Sub)

Pushed button on sub & checked app & up popped “do you want to tune”.

Now shows sub & trueplay option.

Strange that a Sub issue prevented Trueplay from initialising.

Thanks nik.

Userlevel 7
Badge +18

Glad it’s sorted. Now: enjoy!!!