Sonos Wifi Not Working and Tried Everything

  • 6 April 2021
  • 1 reply

I have a Sonos Play 5 that now won’t connect to Wifi.  It’s been fine for 3+ years.  Works fine with an ethernet cable but just won’t connect.  Tried absolutely everything except mucking around with the BT internet which BT said would be a mistake.  Anyone have any other suggestions?

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1 reply

It could be the wireless card has failed. It’s known to happen.

Wire the speaker again by Ethernet, submit a diagnostic and contact Sonos Support by phone armed with the diagnostic confirmation number.