Sonos System unresponsive

  • 19 October 2020
  • 1 reply


My sonos system has just stopped working with the app on iOS and Android.

Can still control via Alexa strangely.

I have Connect Amp in one room, beam, sub and 2 x play 3 in another, and Play 5 (gen1) in another.

Have tried to update but keep getting errors.

Have now removed the bridge, and plugged the beam straight into the router, System now cant find the connect amp. And both apps not working. Although, after disconnecting and connecting again, it will work just once.

I have switched through all the sonos wireless channels.

I have turned everything off, router, bridge, sonos speakers, and turned all back on one by one.

I cant find any other ideas to try on here.

Any help really appreciated!



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1 reply

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the phone folks, there are more options available beyond just the diagnostic analysis.