Answered

Sonos soundbar audio is jumpy and cuts in and out

  • 30 July 2021
  • 1 reply
  • 66 views
M

Sonos soundbar is connected to wifi which is about 5m away but cant be connected via a cable. 

Sound works fine when turning on for about 3 mins and then starts cutting in and out. 

All other devices working fine on the same wifi connection

Wifi speed is 50mbps

Diagnostic Number: 1697054384

Can anyone at Sonos please help a dude out ! 

icon

Best answer by Corry P 30 July 2021, 17:59

View original
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Corry P
Userlevel 7
Badge +18

Hi @MrFadedGlory23 

Welcome to the Sonos Community!

If it’s TV audio that’s affected, and you hear the issue on the Playbar itself, then I recommend you unplug the TV from the power for about 30 seconds.

There also seems to be a source of 5GHz interference near the Playbar which is affecting it’s ability to communicate with your surround speakers. I recommend you move this source away from the Playbar, so it is at least 1m away. It may also help to reboot the Playbar and surrounds afterwards (let the Playbar get a solid white light before applying power to the surrounds).

More help can be found on our Reducing wireless interference help page.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Terms & ConditionsCookie settings