Hi. I got my Sonos yesterday and I have spent 6 hours trying and retrying but i keep getting 1002 error. I have spent 1hr 45 minutes on phone waiting for techinician but couldn’t get my call through. I have also used google, reddit, community for various options and retried them multiple times. Still unable to download the latest software, This is really frustrating. I also sent an email yesterday but havent heard back for more than 24 hours. I had bought Sonos reading online that their app and connectivity is seamless. I can only imagine what others must be like if Sonos is this bad. Can anybody please help? SHould i return the product? I have restarted SOnos device (ARC), downloaded, deleted, redownloaded the app, tried to delete my account (even here they didn’t send me the confirmation email to delete) and restarted my router multiple times.

It's the latest crap app update. I have the port connected to my sound system and the app has totally broken everything including my music library. Read and weep the complaints on forums. Sonos don't care. Move on..

I’ve ran into the same issues y’all describe here. According to the tech I ended up speaking with, there is a batch of systems that’s installed with a buggy firmware version that prevents from updating. But the only way to get rid of it is, well… update it.

they allegedly have a team dedicated to this problem but God knows when they’ll come up with a fix. Probably safer to get a refund or have it exchanged wherever you purchased it - assuming the other systems they carry are from a different batch.

Have you tried connecting the Port to your router with an ethernet cable?

Restart your router and reset the Port. Some users have found that this works for them.

I have this same issue but my port is connected via Ethernet cable. Makes it all the way through setup but errors out right away when attempting update. 

I'm having the same issues described in this forum.

Howdy y’all,

just a quick update to let y’all know that I managed to get through the update by using the desktop application instead. Once the update is forced on the tethered-Sonos, you can proceed with the normal installation workflow on the phone app instead.

How did you connect the Port to a PC? There's no USB input on the Port. There's also no way to add new Sonos products in the desktop app.

I managed to work around it by using a combination of the Windows app and the Android app.

On its own the Android.app was getting stuck on the firmware update step with same/ similar symptoms to the OP.

The Windows app was able to do the firmware update, it would appear, but not to register the device 🫠.

To rule out wifi factors I did this via a wired connection, but that's probably irrelevant.

I tried so many things I can't say exactly if this would work, but I'd try the following:

Use mobile app to discover the device and then wait for update to fail.

Use Windows to run firmware update and then quit out if you end up stuck in a loop trying to register the device.

Restart mobile app and it will (might) pick up the process asking for the device pin.

Good luck 

Sonos is a great product and have owned many of their speakers for years. However, I have a new Port that has the same issue and I spent at least 4 hours between support online then waiting for a technician on the phone. Frustrating for sure. I do believe they will resolve the issue...just a matter of when?????  Otherwise, we have price paper weights! You’re not alone.

I have the same problem with Sonos Port and I think I may have resolve this issue. So here’s what I did:

First - you have to download the Sonos S1 web app and go to the process of connecting your port to the Sonos S1 Web Controller. After you have connected your port to the web app, you go to “Manage” and then “Check for Software Updates”. In my case, the software update was showing no update available and that my software is up to date. So then I unplugged my port, waited 10 seconds, and then reconnected the power. Once I did that, the web app automatically updated my port to S2 firmware and after it updated the firmware to S2, the web app automatically showed that my port was not compatible anymore with the S1 Web App controller and it prompted me to update to the new S2 Web App Controller. Once that’s finished, I was logged into the S2 Web App Controller and my Sonos Port now shows S2 OS. I hope this helps everyone who are having the same issue mention here. Cheers!