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sonos Port NOT linking to my account

Hi. When setting up a new Sonos Port to an existing system it doesn’t want to link to my account. Have tried the Fix It option a number of times but it still fails at the point where the app attempts to link up to my account. Any ideas how to fix this please. Thanks 

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30 replies

W

Hi, 

I’m having issues connecting our Sonos speakers to our account. We recently upgraded to using ARIA SOUND and now we can’t add a speaker or component to our system. We’re getting a error message “Error Code - 1,000” 

S
Userlevel 2
Badge +1

July 7/16/24

 

same issues.  

 

I have 8 or 9 ports (all brand new) that I cannot add to a clients system.  Thanks Sonos.  Great job.

B
Userlevel 2

Same issue with the Port. Unreal.

S
Userlevel 2
Badge +1

Same issue with the Port. Unreal.

I have a solution I sorted out on my own.

Solution to fix this garbage issue.

B

I think I figured it out guys!  I have been trying to add this port for 4 hours to a system where I have 8 of these at my job site and no luck. so I brought one back home with me and same problem, so this is what I did  

***DO NOT plug an Ethernet cable into Sonos port and DO NOT use your own wifi. Then in the app, click on add new speaker/ component like you would normally do and select the product you wish to add. since you ARE NOT plugged into router/switch etc or on wifi, the app will ask if you want to use ***SONOS WIFI ! Click yes and I had no problem adding it to my home system normally. It even asked to update the Sonos port which was successful on the first try. 
 

hope this helps you all

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