Sonos One dropping from new Nighthawk Mesh setup

  • 8 December 2020
  • 2 replies

Userlevel 2

I have recently upgraded to the Netgear Nighthawk M60 wifi mesh system. I setup the wifi network in AP mode since my router is a Huwei 5G CPE Pro and doesn’t support modem-only mode. I currently have a Move, Playbar, and 2 Sonos Ones. I reset each of the speakers and re-added them into my system. I am only having a connectivity issue with my Office Sonos One which sits on my desk next to the Nighthawk Satellite. If I unplug the power from my satellite and restart the Sonos app, the One connects every single time. Once I plug the satellite back in, the One will eventually drop from the system. I have submitted a diagnostic report: #1323332556. I have seen several other tickets regarding mesh systems dropping speakers but none of the guidance has resolved my issue.

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2 replies

Try moving the One further away from the satellite.

Userlevel 2

Thanks for the help - great to see how involved the community is in supporting each other! In this particular room. the furthest I can seperate them is about 10 ft. which isn’t enough to resolve the issue. I was previously using a different mesh system (google wifi) and didn’t have any issues with a puck being right next to the speaker. I’m wondering what might be causing the conflict?