Over several months the connection between my Sonos Connect and Roam and mobile phone has been dropping. The connection would reasonably quickly resume with the various apps that had disappeared from my mobile refound. Over time the loss of connectivity got worse with the Connect cutting out completely and showing an intermittent red flashing light. I did a complete factory reset of everything with Sonos support over an hour. This seemed to resolve the problem over a couple of days, but lo and behold it dropped the connection again and the red flashing light resumed. I have done another factory reset and got it all playing again for 5 mins before it cut out again. Am now getting very frustrated. Any thoughts please?
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Are you using the S2 app or S1?
if you use the S2 app, make sure you have the latest app update and speakers firmware update installed.
Try connecting the Connect to your router with an Ethernet cable and check for updates again.
Here is the support page with an explanation of what LED colors mean:
https://support.sonos.com/en-us/article/sonos-led-lights
Likely a hardware issue. If you are using the unit wirelessly, temporarily wire the unit to the network. If the unit is now wired, check the behavior of the network port lights. Try swapping the network ports.
Thank you both. I was thinking hardware as well. Will try the cable.
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