Sonos Connect - cannot factory reset (flashing orange-white, never green)

  • 2 November 2022
  • 61 replies
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61 replies

I also had trouble of not getting the flashing light to turn green.  I took an Ethernet cord and plugged my Sonos device into the router.  I came back to it an hour later.  It was green.  I was able to connect and use my Sonos.

Userlevel 1

Good evening all. Thank you for being there in my moment of Sonos-based desperation! Just to give a flicker of hope to those of you facing this problem: my Connect is now working again after I turned it on whilst plugged in to the router with an ethernet cable.

Short history: moved flat; two Play 1 speakers hooked onto the new wifi straightaway without issue through the app; one Play 3 speaker needed a factory reset to appear in the app, but then hooked on without a problem; finally, my Connect was appearing in the app, but I too was getting the infuriating white flashing light when the app was telling me it should be green and that I should press the play button. Factory reset did nothing - the orange flashing light never turned green. So I turned off the unit, gave it 10 mins, and then turned it on whilst physically connected to the router with an ethernet cable. All sorts of flashing occurred in the cable, and then - BOOM - the front light on the unit turned green, and the Connect could be hooked onto the system as normal through the app. Good luck all of you - I hope you get the same lucky break.

Hi, I had the same problem BUT it was solved by putting in an ethernet cable! Big thanks!

Wrong thread

Had the same issue and found a solution which was either one of two things, or a combination of both. I had two Sonos units in close proximity from each other and a relative distance away from our Wi-Fi hub. After an hour of the endless “white and orange blinking light” I moved the unit away from any other Sonos devices and plugged it in within closer proximity to the Wi-Fi hub. And it finally gave me a green light and allowed the app to pair up the old device again on our system. Maybe it was pure luck, but hopefully this can help others

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Too close can be a problem. A meter is usually great, half that and things can get iffy.

Not always obvious to the clueless user either. I really appreciate the Sonos support that pointed out that I had two Sonos speakers about seven inches apart. In different rooms but backed up to the same wall. Minor movement of both and suddenly all was working fine.

Hey Buzz,

 

I don’t think that it failed too fast, per se.  I just think it’s curious that so many of the same model had reported failures around the same time.  It’s not really a question of philosophy, nor of the lifecycle of electronics.  The real question is whether the failed unit can be resurrected or not (and if so, the steps to do so).  I think that’s the only question that the owners of these failed devices have.

I agree with you 100% - Sonos, as a stand up company, should calibrate as a team and say “Hey, we need to repair the product for free”, or replace it with a working one. The pennies that it cost them, is beneficial to gain loyalty with all customers.  But instead, “Send us your none working product, and we will give you 30% off.” REALLY? So you can fix it and sell it to a third party?  Why don’t take the 30% that you are loosing, and fix it for us and built loyalty??????? HELLO? 

Hey all,

 

I had the same issue and I spent some time to analyze the issue (I used wireshark to analyze the traffic).

First, I got it up and running again.

The issue depends on a broken update file on a sonos website, which provides the firmware for a factory reset.

The sonos connect ( connected via ethernet ), tries to download the file from http://update-firmware.sonos.com/firmware/Prod/JFFS_Static_Link/connectx.upd (it has 17,3MB).

If you download it from the TLS website - https://update-firmware.sonos.com/firmware/Prod/JFFS_Static_Link/connectx.upd (it has 19,3MB) so it is a different file.

I decided to create my own webserer (apache) and I putted the non broken firmware file on it, after that I manipulated my local DNS, so that update-firmware.sonos.com point to my local server.

Then it tooks two minutes and the sonos connect stops flashing white and orange and it will come back to the flashing green state.

After that, I was able to pair it with the sonos app again. The app would like to install an update again, but this time everything is fine.

 

I guess that sonos has this broken file by mistake there. @Sonos - Please fix this, as you can see, im not the only one with this issue... Anyway im happy if you would like to provide me some voucher, because now of course, I will not return my ( now working ) sonos connect :-)

 

@ALL - This is how it fixed the issue for me. Of course this is not a guarantee that this will resolve your problem and you do everything at your own risk!

 

Best regards,

kRieSi

 

 

Hey all,

 

I had the same issue and I spent some time to analyze the issue (I used wireshark to analyze the traffic).

First, I got it up and running again.

The issue depends on a broken update file on a sonos website, which provides the firmware for a factory reset.

The sonos connect ( connected via ethernet ), tries to download the file from http://update-firmware.sonos.com/firmware/Prod/JFFS_Static_Link/connectx.upd (it has 17,3MB).

If you download it from the TLS website - https://update-firmware.sonos.com/firmware/Prod/JFFS_Static_Link/connectx.upd (it has 19,3MB) so it is a different file.

I decided to create my own webserer (apache) and I putted the non broken firmware file on it, after that I manipulated my local DNS, so that update-firmware.sonos.com point to my local server.

Then it tooks two minutes and the sonos connect stops flashing white and orange and it will come back to the flashing green state.

After that, I was able to pair it with the sonos app again. The app would like to install an update again, but this time everything is fine.

 

I guess that sonos has this broken file by mistake there. @Sonos - Please fix this, as you can see, im not the only one with this issue... Anyway im happy if you would like to provide me some voucher, because now of course, I will not return my ( now working ) sonos connect :-)

 

@ALL - This is how it fixed the issue for me. Of course this is not a guarantee that this will resolve your problem and you do everything at your own risk!

 

Best regards,

kRieSi

 

 

Hi kRieSi,

I also got the White/Orange Flashing lights Update Problem… Can you give me a more detailed info how you did this? The Links you posted will download the same connectx.upd file with 18.8 MB.

Thanks!

Hey Johannes,

 

it looks like, SONOS has fixed the broken file on the Server. Both are now equal and it should work again, if you reset the SONOS connect. Please use a ethernet cable while you reset the device.

 

Best regards,

kRieSi

Hey Johannes,

 

it looks like, SONOS has fixed the broken file on the Server. Both are now equal and it should work again, if you reset the SONOS connect. Please use a ethernet cable while you reset the device.

 

Best regards,

kRieSi

Thank you very much for your quick feedback! Unfortunately, my connect still flashes white/orange after the reset and does not turn green. I had seen it on the router under the designation 9f24dec8-d6fc-4373-93d3-8b10d54d751a and it had also received an ip. The connect is connected directly to the switch, so it may be defective after all.

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