I have the Sonos app installed on both an iPad and an iPhone. Suddenly the app stopped working on my iPhone. The error message says “can’t find system.” The app still works fine on the iPad. Suggestions appreciated!
Question
Sonos app not working
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+16Hi
- Are there any changes made on the iPhone before this issue occurred?
- Is there any update on your iPhone that was installed before this happened?
- Kindly double check if you are connected on the same Wifi network on your iPhone.
- Have you tried to Uninstall and reinstall the Sonos App on the iPhone?
Answers to those questions will certainly help us to check what could be causing this issue.
Let me know your thoughts on the advice above.
The Sonos community is always here to help.
Hi Simon, Thank you for your response. Here are answers to your questions:
- (No) Are there any changes made on the iPhone before this issue occurred?
- (No) Is there any update on your iPhone that was installed before this happened?
- (Yes, on the same network) Kindly double check if you are connected on the same Wifi network on your iPhone.
- (I reinstalled a few times. Also, powered down and restarted the iPhone) Have you tried to Uninstall and reinstall the Sonos App on the iPhone?
When I opened the app this morning it was not working. I used it yesterday with no problem. I also have the app on my iPad, and that is working fine today. I have had the Sonos system for over a year and have had no other problems...and I like it very much
. -Paul
+24Assuming you just upgraded to iOS 14:
Go to Settings / Sonos [S1] and Allow Local Network access.
Why Support don’t suggest this I have no idea.
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