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Hi everyone,

I have the Sonos amp and 4 Sonos ceiling speakers in our kitchen. The same amp also runs the Sonos sound bar and 2 One SL speakers in the living room.

Every so often when I play playlists through the amp from my Amazon Music the songs stop suddenly after the first 15/20 seconds and move on to another song. At first I thought it was a preview of each song that I needed to turn off in the settings but then I realized that isn't the case. Is extremely frustrating having spent so much money on what you would assume is a quality system for it to be intermittent and ultimately so frustrating I turn it off.

Another issue I have is sometimes my two one SL speakers cut out so I lose surround sound half way through a film and then they suddenly start working again off why I opened the app to see what's wrong.

Just for context everything is quite close to each other and I have really good full fibre internet speeds and a good WiFi service within the house. Can someone please give me some advice on what I need to do before I sell the Sonos amp and get a more reliable one.

Thanks in advance!

 

Try this top see if it helps:

Power off your router/network and all your Sonos devices. Wait 5 minutes.

Power on your router/network and wait until it is fully booted.

Power on your Sonos devices one at at time allowing them to fully boot before moving on to he next.

Test to see if the problem still persists. If the issue is still the speakers still drop out, try some of these tips:

https://en.community.sonos.com/speakers%2D229128/tips%2Dtricks%2Dresolving%2Drandom%2Dissues%2Dimpacting%2Dsonos%2Ddevices%2D6845346?postid=16455753#post16455753

 

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