A Sonance Amp? Have you contacted Sonance?
If it were a Sonos Amp, I’d have a better chance of guessing the issue, but I’m not at all familiar with Sonance products.
At the least, I’d try a power cycle of the TV set, then make sure there weren’t any updates for the TV, and then flip off CEC and then turn it back on. It might be that the TV’s settings were reset by an update. I’d probably also try removing the connecting HDMI cable at both ends, the reinsert it. Normally, I’d suggest using the cable provided by Sonos, but I have no clue what cable is provided by Sonance.
If it were a Sonos Amp, I’d also suggest a factory reset as a bad choice, it usually just erases any information stored on the device that Sonos would use to help you. Again, I have no idea what a factory reset does on a Sonance Amp.
Thank you Bruce. I have factory reset the amp a number of times without fixing the problem and the Sonos help desk have had me do this too. I need to try the CEC settings again but I think I did this a few months ago the ago without joy. I’ll have another go.
If you have any other brainwaves in the meantime, please let me know. It’s ridiculous as I work full time and the Sonos helpdesk is only open on weekdays and I dont have hours to spend on the phone sorting out. Sonos have really let me down with this. I wish I hadn’t bought the products now.
Thank you both. This is helpful.
