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Show music information on lock screen S10

  • February 17, 2022
  • 6 replies
  • 149 views

Show music info on lock screen S10 works with Spotify app but not with Sonos app.  Why?

Best answer by James L.

Hi @mondeoman,

 

Have you recently upgraded your S10 to Android 12?

If so, we’re aware of an issue with lock screen controls on Android 12. 

The issue looks to be resolved when Android 12L launches sometime in Spring 2022.

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6 replies

ratty
  • February 17, 2022

Perhaps you disabled it, in App Preferences? Lock screen info requires that notifications stay enabled.


  • Author
  • Contributor I
  • February 17, 2022

App is set at “Notifications Allowed” (same as Spotify - which works).  SO still confused why SPotify works but Sonos doesn’t.


ratty
  • February 17, 2022

The Android app settings obviously need to permit notifications, but I was referring to the settings in the Sonos app itself.

Settings → App Preferences.


  • Author
  • Contributor I
  • February 17, 2022

OK.  Yes, that’s set to show notifications as well.


James L.
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  • Retired Community Staff
  • Answer
  • February 17, 2022

Hi @mondeoman,

 

Have you recently upgraded your S10 to Android 12?

If so, we’re aware of an issue with lock screen controls on Android 12. 

The issue looks to be resolved when Android 12L launches sometime in Spring 2022.


  • Author
  • Contributor I
  • February 17, 2022

Thanks, yes, recently upgraded to Android 12.  And was OK before that, I think.