S1 Products Drop sound

  • 13 November 2020
  • 3 replies

My S1 Product drops the sound every now and then

when i group them together with play1 and playbar its the same, S1 drops sound, not S2 they play all the time.



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3 replies

Userlevel 7
Badge +23

Wireless interference is the most common cause of drop-outs.

Are your systems using SonosNet, Wifi, or Wired?

Assuming wireless ensure the channels are not overlapping on the S1 and S2 systems.

router --» ZP90 wired this is the first,  even this have drop-outs

rest is sonosnet

Userlevel 7
Badge +23

I’d suggest you gather a diagnostic right after the drop outs and get Sonos support to look at it.