Answered

S1 connect wont play audio but looks like it is.

  • 2 May 2023
  • 2 replies
  • 65 views
W

Hello, I have an S1 system and am trying to add a sonos connect to my system. I am able to power on, update, and connect. I’m also able to see the zone and play audio. However, no audio comes from the line out. I have troubleshot the system and determined what is no line out audio. The line out is set to variable. I have tried this with a second S1 connect and get the same result. I have changed the RCA patch cord and connected the amplifier to another Sonos zone and it works also. Why is this S1 connect not playing any audio? 

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Best answer by Stanley_4 2 May 2023, 23:59

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2 replies

Stanley_4
Userlevel 7
Badge +22

Were both of the bad Connects previously working?

You could try using the Fixed volume option just to see if it works.

If you have a digital input you could try that too.

If nothing else submit a couple diagnostics after trying to play from both bad units (within about 10 minutes max) and contact Sonos support to have them looked at.

W

Yes, both K’NEX were working when I purchased them from a friend. I brought them home did a factory reset, updated the software and now they don’t work. I tried fixed, digital  and variable. Not sure whats going on here. 

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