If you are attempting to reset the WiFi password, temporarily wire one of the SONOS players to your network.

Hi @Johnboro.

Welcome to the Sonos community and thanks for reaching out to us. I would want to clarify something so we can better assist. What for what particular credentials do you need the password to be reset? May I know what reset facility do you refer to? Since you have reached out here in the Sonso community, I assume you would want to reset your Sonos account password, please click on this link so you can reset your password for your Sonos account.

I hope this helps.

Please let us know if you still have further questions or concerns. We are always here to help.

Thanks,