Unable to reset password.
have used reset facility but systems does not recognise new password
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If you are attempting to reset the WiFi password, temporarily wire one of the SONOS players to your network.
Userlevel 6
+17
Hi
Welcome to the Sonos community and thanks for reaching out to us. I would want to clarify something so we can better assist. What for what particular credentials do you need the password to be reset? May I know what reset facility do you refer to? Since you have reached out here in the Sonso community, I assume you would want to reset your Sonos account password, please click on this link so you can reset your password for your Sonos account.
I hope this helps.
Please let us know if you still have further questions or concerns. We are always here to help.
Thanks,
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.