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Please can you tell me how to erase a Sonos system (remove speakers from my account) please. Thank you

  • 9 November 2020
  • 2 replies
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Please can you tell me how to erase a sonos system (remove speakers from my account) please. Thank you. In fact I have many problems and I wanna start it again to be sure everything will be fine

 

Thank you 

 

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Best answer by ClausN 9 November 2020, 22:25

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2 replies

Erasing the speakers from your account (which can only be done by registering them to a different account) will not have any impact on your system.

Without knowing what kind of problems you have I can say that often problems are network related.

Start with a system refresh in this order: Power off all Sonos devices, reboot your router and wait until the router has fully restarted, then power up Sonos, starting with any wired Sonos if any.

Check if you have wifi interference https://support.sonos.com/s/article/3286?language=en_US

Thank you, its really appreciate. Now everything is working  :0)