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Playbar cutting out on musuc only

  • February 14, 2021
  • 6 replies
  • 66 views

When I play music through my surround sound it cuts out. I have isolated it to my play bar. (Television works fine.) I have rebooted, tried it connected to eathernet and on wifi. Problem is consistently the same. I changed router settings as per sonos and it is still doing it. All other sonos speakers are fine. Any ideas?
Case 02573886

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6 replies

Have you tried rebooting your router, changing the wireless channel on your router, or (when wired) change the SonosNet channel in the Sonos app?


  • Author
  • Contributor I
  • February 14, 2021

Yes. I went through the list and tried all the options. Spoke with support twice. They seem to feel it’s a wifi issue but it’s only with play bar. I have 2 play ones in the same room. 1 separated them and they work fine on wifi. It’s very odd. 


What router are you using?


  • Author
  • Contributor I
  • February 14, 2021

Verizon g 1100


Just to test, have you tried moving the Playbar next to your router to see if music still cuts out?


  • Author
  • Contributor I
  • February 14, 2021

Yep. It seems to be an internal issue with the playbar.