play 5 not working

  • 14 November 2020
  • 1 reply

My play 5 has suddenly stopped working through WiFi. It works when Ethernet cable is connected, but won’t pick up via WiFi. 
diagnostic submitted 1850325079

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1 reply

Userlevel 6
Badge +17

Hi @Lee park.

Welcome to the Sonos community and thanks for reaching out to us and for submitting a diagnostic. I understand your situation and would like to help you out.

I would like to share with you the information indicated on the submitted diagnostic. Based on the provided diagnostic your Sonos Play 5 indicates a wireless card failure. I would like to recommend contacting our technical support team for more in-depth troubleshooting steps or possible product replacement. Please provide the diagnostic number you have noted above to the technical support team. (1850325079)

Please let us know if you still have further questions or concerns. We are always here to help out.