I have 4 Sonos amps and 4 pairs of Sonance by Sonos speakers. 2 pairs are older and are detectable by the amps and 2 new pairs are not. The 2 pairs that are not detectable are brand new out of the box. The amps are from Sonos and the speakers were from Amazon so there is no question about authenticity. Why aren’t the speakers detectable? I haven’t been able to find an answer here.
Answered
No Sonos Architectural Speakers Detected
Best answer by User12355356887644789098753337
The speakers work to play music but they are not detectable with the true play feature like my other 2 sets are. I have another set not installed here and don’t see any switch / dongle on them anywhere?
You should contact support as there has been a recent bug that caused this. you can find threads here on this such as;
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You need to be more respectful of other members opinions.
Can you explain what member date has to do with this?
You need to be more respectful of other members opinions.
Can you explain what member date has to do with this?
Re-read your comments and those of
+18Hmm… actually I went through all the bad times last year. But I didn't get stuck there at some point with frustration, but realized that things improved and today Sonos app and firmware for me are back on a quite usable standard. 😎
And please… to be fair, let me share my experiences as well as you like to do yourself. 😉
You called my fair comment “bashing” so abide by your own advice.
Where I did so? I didn't respond to you using the word “bashing” at all. I used it in my comment to another users post above as you can see. And the reason was that the user told others they can expect a very long lasting fix time just because this might have been the case in the past. So sorry, I'm not a native speaker but my understanding of “bashing” exactly is that, when you blame someone without any facts about the current situation. So I'm sorry if I might have used the wrong wording for what I wanted to say.
Are you a first time owner this year? Were you not here last year lol. What a dumb statement.
Dumb indeed. Needs to share some of that cool aid with the rest of us
You need to be more respectful of other members opinions.
A dumb comment is a dumb comment whether it was made by someone that’s been around here for 1 year or 10. I fail to see what the duration of board membership has anything to do with anything. Half of my Sonos devices were bricked for months and half the features I used regularly were removed. It took like 8+ months for everything to finally resolve itself. At this point forgive me if I fail to believe anything will be fixed in a timely manner. Judging by the stock price of the company since the App / OS redesign people agree with me here and generally aren’t on your side.
I just want to share that today’s update fixed this issue for me. I was now able to detect and TruePlay my in-ceiling speakers.
Same issue here. 3 pairs of Sonos architectural speakers and 3 Sonos amps purchased direct from Sonos. New wiring, no splices. Called Sonos today 5/13/25. Was told it’s a known software issue and it’s unknown when it will be resolved.
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