Recently changed mesh router system and plugged and unplugged all the sonos devices and the NAS where the library resides. Did same with router too a few times. Use a boost and 7 devices connect to it. Everything works fine except when I reindex whether using app via ios or pc it starts then never stops. Chatted with Sonos support and in both cases fiagnostics show reindexing wasn’t happening even though the app indicated it was running. No error message just keeps going on for over an hour if I let it. Was told to call in during office hours but wanted to see if anyone had suggestions.
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Is the Boost hooked to the base router? Is your computer?
WiFi connected stuff not going to the base unit can be frustrating on a mesh setup but can usually be sorted out.
Boost and PC both connected to switch that feeds off main router unit.
Just a suggestion…
Identify the ‘associated product’ in the ‘about box’ in the Sonos App and power off that device. Remove and re-add the library path/credentials in the App when you have a new ‘associated product’ in place and then try indexing the library.. note it may take a while to index first time around, depending on size of the library, but see if that works for you. Power back on the device you powered off earlier.
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