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Answered

Music keep stopping on SOME of my Sonos kit

  • December 19, 2020
  • 3 replies
  • 395 views

In the bedrooms we have sonos  Ones with alexa which all work fine. 

 

Downstairs we have ceiling speakers powered by a sonos Connect amp, which is connected wifi to a sonos boost.

 

Downstairs, we can play two or three songs then the music stops. happens on all streaming services, spotify, apple etc. happens all the time. any ideas please (and please keep the solution as un-technical as possible!!)  

 

thanks

 

 

Best answer by Airgetlam

Two options. Either some sort of wifi interference , potentially from outside your network, or a duplicate IP address issue. Beyond the data in the linked FAQ, try a network refresh, by unplugging all Sonos devices from power. While they are unplugged, reboot the router. Only once the router comes back up should you plug back in the Sonos.

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3 replies

Airgetlam
  • Answer
  • December 19, 2020

Two options. Either some sort of wifi interference , potentially from outside your network, or a duplicate IP address issue. Beyond the data in the linked FAQ, try a network refresh, by unplugging all Sonos devices from power. While they are unplugged, reboot the router. Only once the router comes back up should you plug back in the Sonos.


  • Author
  • Contributor I
  • December 20, 2020

Thanks.  I’ll try that.  


  • Author
  • Contributor I
  • December 20, 2020

Hi Airgetlam

changed the boost channel as you suggested and it works!   Thanks very much