Move connection issues

  • 13 November 2020
  • 1 reply

I use to love SONOS but since the big “upgrade” push the stability of the system has been awful.

Now my very expensive Move speaker won’t play. It dropped off yesterday and I took about 10 attempts to reconnect it. Managed that and the app won’t play it even though it now recognises it.


As someone else said, very expensive paperweight. Come on SONOS, you use to be really good!

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1 reply

Userlevel 5
Badge +16

Hi @Fed up xx, welcome to the Sonos community, and thanks for sharing your feedback with us, we really appreciate it. We’re sorry that your experience didn’t match your expectations. I’d like to help you with this, can you please submit a diagnostic report for me to check your Sonos system? Kindly include the confirmation number with your response. We’ll wait for your reply.