I received my Sonos Amp and I plugged my turntable and a TCL TV (via HDMI ARC). I have no problem listening to music but not with TV. I syncronized TV in the app and it seems everything was ok, but It doesn´t sound. Anybody has had teh same problem?
Answered
Issue with Sonos Amp and TCL TV - doesn´t sound
Best answer by Corry P
Hi
Welcome to the Sonos Community!
Please ensure your TV is set to output Dolby Digital, or Auto. Dolby Digital +, for example, will not work. The setting is usually called Digital Audio Output Format, or similar.
I hope this helps.
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+18Is HDMI-CEC turned on in the TV?
I entered in the TV configuration menu and turned on this option but the problem wasn’t solved. I tried with a different TV (Samsung) and everithing worked fine.
I imagine that there’s something wrong with my TCL TV becuase it recognize the AMP but still doesn’t sound
yes indeed, my Tv has a HDMI ARC port and in settings I checked it was turned on to be used as sound output
+19Hi
Welcome to the Sonos Community!
Please ensure your TV is set to output Dolby Digital, or Auto. Dolby Digital +, for example, will not work. The setting is usually called Digital Audio Output Format, or similar.
I hope this helps.
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