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High Pitch Noise

  • March 23, 2021
  • 7 replies
  • 801 views
G

I have recently moved house and my Playbar is emitting a high pitch noise constantly when no music is played. Gutted to say the least! Been more than impressed with it until.it has randomly started outputting this fault. Anyone know a fix or how to contact Sonos support?

Best answer by Corry P

Hi @GrEG22 

Welcome to the Sonos Community!

Sorry to hear about the noise coming from your Playbar. Please get in touch with our technical support team via phone. In the UK, the number is 0800 026 1526 (Mon-Fri, 9-5). Before you call, please record a short video of the noise, if you can, as they’ll ask for one during the call.

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7 replies

Corry P
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  • Corry P
  • Sonos Staff
  • Answer
  • March 24, 2021

Hi @GrEG22 

Welcome to the Sonos Community!

Sorry to hear about the noise coming from your Playbar. Please get in touch with our technical support team via phone. In the UK, the number is 0800 026 1526 (Mon-Fri, 9-5). Before you call, please record a short video of the noise, if you can, as they’ll ask for one during the call.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
K
  • Krystian89
  • Lyricist I
  • April 11, 2021

Hi,

I have the same problem as above. Who could I contact about this issue in Poland? 

James L.
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  • James L.
  • Retired Community Staff
  • April 12, 2021

Hi,

I have the same problem as above. Who could I contact about this issue in Poland? 

Hi Krystian,

 

Follow this link to our customer support team and choose Poland from the drop-down box to find the contact options available to you.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
M
  • mattwilly75
  • Lyricist I
  • July 24, 2021

Hi Sonos, 

I’ve recently moved house and had my Sonos Playbar unplugged for around 3 months when moving. Now I’ve plugged my Sonos Playbar back in, I’m getting a high pitched ringing noise that won’t cease. 

I’ve submitted two different diagnostics to yourselves (1378613650 & 2097402434). Not sure what to do next? I need this up and running again! Any assistance would be greatly appreciated…

Thank you! 

L
James L.
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  • James L.
  • Retired Community Staff
  • July 26, 2021

Hi Sonos, 

I’ve recently moved house and had my Sonos Playbar unplugged for around 3 months when moving. Now I’ve plugged my Sonos Playbar back in, I’m getting a high pitched ringing noise that won’t cease. 

I’ve submitted two different diagnostics to yourselves (1378613650 & 2097402434). Not sure what to do next? I need this up and running again! Any assistance would be greatly appreciated…

Thank you! 

Hi @mattwilly75,

 

I will recommend the same thing as previously posted here - please get in touch with our customer support team over the phone or through live chat to explore the options available to you.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Airgetlam
Belly M
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  • Belly M
  • July 26, 2021

Try unplugging the main lead at the Arc, rotating it 180 degrees and plug it back in.

L
  • Lewis.r_l
  • Contributor I
  • April 22, 2023

Hey sonos.  

I just bought a Sonos playbar after a friend owning one for along time and it being amazing. But I also have a high pitch noise coming from my unit and I would like to get it fixed and not buy a new one. 
 

I have read through the comments and seen that it seem to be a transformer issue. 
 

is there any way I can get this fixed? 

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