We have 8 Sonos amps setup behind TVs throughout a house. 4 of these are connected to TVs VIA hdmi arc. All the tv locations work fine as tv locations however group play is broken. We cannot add the TV zones to music playing on the other zones or vice versa. Is this a known issue? We have followed white papers on setup for UniFi WiFi, all Sonos are on WiFi. TV auto sync is on and music grouping is on. When you play music you cannot just add other zones zones to playback. It adds then removes itself so group play is basically broken.
Question
group play with TVs
What are your TV auto-play and auto-Group settings?
https://support.sonos.com/en-us/article/enable-or-disable-tv-autoplay
Not seeing the Group article, but I remember seeing it.
We have 8 Sonos amps setup behind TVs throughout a house. 4 of these are connected to TVs VIA hdmi arc. All the tv locations work fine as tv locations however group play is broken. We cannot add the TV zones to music playing on the other zones or vice versa. Is this a known issue? We have followed white papers on setup for UniFi WiFi, all Sonos are on WiFi. TV auto sync is on and music grouping is on. When you play music you cannot just add other zones zones to playback. It adds then removes itself so group play is basically broken.
Describe how you are grouping the rooms. Grouping is sometimes confused with other actions like saved group presets or room selection, so you may be misunderstanding how it works. See below for step by step instructions on how to Group one room to another:
https://support.sonos.com/en-us/article/group-and-ungroup-rooms
Note: Any room grouped with a room playing a TV source is going to have a 70ms delay due to the way Sonos shares TV audio to grouped vs. bonded (surrounds/sub) speakers.
That means any time the TV sends audio to the Sonos it will stop whatever else it was doing and play that audio.
Even if it is just a signaling glitch from the TV and there is no audio to play. It doesn't automatically go back to what it was playing when the TV audio event ends.
Just to be clear, you’re not attempting to ‘group’ S1 and S2 systems, perchance?
All systems are brand new AMPs.
i am grouping them by playing a song from Sonos radio then tapping the speaker logo to add other zones. It will not allow adding of tv zones to normal playback.
Sonos AI support said that it was known issue and there’s nothing we could do. This used to work a year ago.
That means any time the TV sends audio to the Sonos it will stop whatever else it was doing and play that audio.
Even if it is just a signaling glitch from the TV and there is no audio to play. It doesn't automatically go back to what it was playing when the TV audio event ends.
That is not the issue the tv part is working great. The problem is whole
home audio. All the tv linked locations do not behave as they should when asked to join whole home audio program. Regardless of whether there is program on the TVs which there is not; the tv linked location’s will
not join a group playing music the client is on the verge of asking for their money back. This is not my first Sonos system and the network is solid and all white papers have been followed. The system is not working to play whole home audio. Seems 100% in Sonos software and hardware territory.
I’m not a fan of / don’t trust the AI, I’d push through to speak with a human. I’m certainly unaware of any issue that would cause this, so I suspect the validity of what you were told. To my knowledge, as long as their running the same OS, and don’t have an issue with wifi interference , and don’t cross the 32 device limit, there is no reason why they shouldn’t group properly.
The slight monkey wrench is the Unifi router, which often has too many settings for simpletons like me to understand. I often point folks to where most do, to the helpful: https://github.com/IngmarStein/unifi-sonos-doc.
Not being overly familiar with the complexities of Unifi, I’m loathe to make further suggestions. Perhaps to protect my own pride and understanding.
Edit: I’ve worked with networking issues much of my career, but I’m in no way a networking expert. Many issues I do understand, but others, I’m cognizant of my own failures.
That is not the issue the tv part is working great. The problem is whole
home audio. All the tv linked locations do not behave as they should when asked to join whole home audio program. Regardless of whether there is program on the TVs which there is not; the tv linked location’s will
not join a group playing music the client is on the verge of asking for their money back. This is not my first Sonos system and the network is solid and all white papers have been followed. The system is not working to play whole home audio.
I’m a bit confused by some of your terms, which are not the way Sonos refers to things. Sonos identifies speaker sets (such as an Amp) as a “room”. Even if a second Amp is configured to drive rear speakers, the two Amps are still configured as a single room. What do you mean when you refer to a “tv linked location” or a “tv zone” or “tv location” as used in your first post?
If you are unwilling to try altering the settings simply disconnect the HDMI cable from the Amps and see if they work.
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