I have a gen 2 connect that will not join my network. When I try a factory reset it does move the the blinking orange but never to green. While blinking orange I can detect it on my S2 app but when I try to add it, it always fails when it tells me to push the play/pause button to add it with the message of “We didn’t detect a button press from the Connect”
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It’s entirely possible that there is a failure in the electronics, I would urge you to call Sonos support.
Yep, it was a hardware failure
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