Hi @HalmRi, welcome to the community. You might want to check this forum to better assist you and just to let you know that upon checking the diagnostic, the Playbar is not getting the right format from your TV. You may need to check the audio format in the TV settings, reconnect the optical cable or try a different source/optical cable to isolate the problem. Just let us know. We and the community are always here to help.

@Krishma M The Dutch language forum cannot be logged in to for the last couple of days. I hope Sonos is aware of this?

Hi Krishma,

Thanks for your reply. I already changed the optical cable, but unfortunately that didn’t solved my issue.

I also tried following:

1. Connected Playbar direct to tv decoder: Same problem.
2. started Netflix on my tv (app on tv): Same problem.
3. playing spotify: No problem

The settings on my Tv are the same as before. The only thing that changed is switching to another provider. On my LG tv I don’t have many options that can be changed. What should be the correct audio settings?

Next things I wan’t to try:

1. Use another tv and see if the problem still occurs (to exclude problems with the tv).
2. Connect my mediaplayer to the playbar (to exclude problems caused by my provider switch)

Does anyone know if these kind of problems can occur due to dust in the optical input port of the Playbar?

regards,

Richard

Problem found!

i have connected my Genexis fiber router to an unmanaged Netgear switch to which my tv decoder is connected. Speed is superb, but…., removing the netgear switch and connecting my tv decoder directly to the Genexis modem solves my problem. I cannot explain why, bit it works!

Hi folks. Thanks for keeping us posted, @HalmRi and I’m glad it’s working now. Also, thanks for the heads-up, @106rallye. Just to let you know that it seems the Dutch forum issue is resolved after testing on our end. 

Just let us know if you need anything. We and the community are always here to help.