Dropouts on Play:1 and Play:5

  • 27 September 2022
  • 1 reply

The 2 Play:1 units and my Play:5 are constantly dropping out or cutting in and out. The wifi seems fine. I’ve submitted a diagnostics check: 1878567193

can this be checked out by a Sonos representative?


Best answer by Corry P 3 October 2022, 12:00

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Userlevel 7
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Hi @JonStubbs 

Welcome to the Sonos Community, and apologies for the delay.

The issue seems to be due to the interference near the ethernet-wired Connect, which is providing the connection for the rest of your players. My recommendation would be to isolate this device from any other WiFi devices, by at least 1m.

Alternatively, as your Sonos system already knows the credentials to get onto your WiFi, just disconnect the ethernet cable from your Connect, wait 1 minute, then test the system to see if that has improved matters (though if the Connect is near your router, you should still separate them).

I hope this helps.