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Downgrading Port to S1 - user feedback

  • March 8, 2026
  • 1 reply
  • 14 views

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  • Chromatic Producer I

I followed the instruction on downgrading (Swedish version) and they are not entirely correct.
https://support.sonos.com/sv-se/article/downgrade-a-sonos-product-to-s1

For starters there are important aspects missing in the information. There are steps not described where you have to guess, the big one is the connect to wifi at the end. Am I supposed to do that or not? No info. Answer is yes, connect to wifi.

Then there’s step 5 where I was supposed to “swipe away” a pop up window. That was not really possible on the iPad version. I tried many times swiping but the window would not go away. It had to be solved by going out of the application and in again.

Then we have the step where a code from the Port is supposed to be entered. The design is  complete disaster, see image. Almost completely transparent and numers 3, 6 and 9 almost unreachable. I mean come on, have you even tried yourself to follow these instructions and steps like a novice to confirm it’s correct and works?

There’s “room for impovement here” as it’s usually called. Or maybe it’s supposed to be a bit frustrating to revert to S1?

 

1 reply

  • March 8, 2026

I downgraded my Port to S1 a while ago and didn’t really run into any problems. I think using the iPad app might be the problem. It’s not the greatest. My biggest problem was trying to read the code. I had to have my wife read it to me.