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Diagnostic code provided. Music dropping and skipping.

  • January 3, 2021
  • 1 reply
  • 53 views
T
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My system has worked fine for about 2 years.  Now, Apple Music is dropping constantly, skipping to the next track, etc.  Most units are connected by ethernet. 

 

I just grabbed a diagnostic after it happened again.  Could someone help?

The diagnostic code is 174067995

 

Thank you.

 

 

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1 reply

Simon B
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  • Simon B
  • Retired Sonos Staff
  • 2028 replies
  • January 5, 2021

Hi there @TheRamblinMan, thanks for reaching out and for sending a diagnostic report of your Sonos system, sorry to know about your audio dropout issue. Upon checking the diagnostic report, it shows Wi-Fi interference and Music Service Audio Dropouts. Kindly check the links on those articles for some troubleshooting steps that might help with this concern. If it doesn't work then we’ll check further on the issue. 

Let us know how it goes and we're here to answer any further questions you have.

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