Hi, I need to update my bridge on my sonos Play 1 and it doesn’t work. I’ve rebooted everything (sonos, mobile and wifi router) and I still get the message « There was a problem setting up your bridge. Our customer care is ready to help ». The problem is I cannot listen to the radios any more. Thanks a lot for your support!
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https://de.community.sonos.com/
What is this bridge you are referring to? Are you running your Sonos system on S1?
Bridge power supplies are old and unreliable.
Take it out of your system. Connect your Play:1 via WiFi, or by Ethernet cable.
At a minimum toss the Bridge and get a less (no longer sold, get a used one) obsolete Boost.
Better to forgo both and try the suggstions above.
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