Beam HDMI cable

  • 26 October 2020
  • 1 reply

I lost my sound with the beam which was plugged into my Samsung tv; when I clicked onto see if the sound was working it showed voice was coming through. I changed my beam from the living room; same thing happened then replaced the second beam hdmi and it worked. Why would the beam hdmi fail as only had the beam for 3months. Can I use any hdmi cable for the arc function to work as at the moment only have one of my sonos systems connected

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1 reply

Userlevel 5
Badge +16

Hi @Brimmy, thank you for reaching out, and welcome to the Sonos community. I appreciate your detailed post describing the issue. Let me help you with this.

Please submit a diagnostic report from your Sonos system for us to check. Just include the confirmation number in your response so that we can look up the information.

If you need help with any other information, feel free to reach out. We'll wait for your reply.