I'm waiting for a contact from sonos to replace a speaker. An email should have arrived with the instructions to follow but 4 days have already passed and I have not received anything yet. it seems strange. what are the average times? I am in Italy...Sorry for my english...thank you
Best answer by James L.View original
It typically doesn’t take more than 24 hours to receive your shipping label during an RMA. I’d recommend reaching back out to customer care to see where your label is.