average replacement time

  • 21 March 2021
  • 1 reply

I'm waiting for a contact from sonos to replace a speaker. An email should have arrived with the instructions to follow but 4 days have already passed and I have not received anything yet. it seems strange. what are the average times? I am in Italy...Sorry for my english...thank you

Best answer by James L. 22 March 2021, 10:18

View original

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

1 reply

Badge +17

Hi @kkfraxx,


It typically doesn’t take more than 24 hours to receive your shipping label during an RMA. I’d recommend reaching back out to customer care to see where your label is.