Hello,
I moved some furniture in my office and decided I wanted to use TruePlay again. I went in the app and when it went to confirm the speakers it came back as failed. I have 3 different amps with 3 different pairs of Sonos architectural speakers that aren’t working. I’ve had this setup for over 2 years and nothing has changed which leads me to believe it’s software based. Has anyone else noticed their amps not “seeing” the Sonos speakers?
Best answer by KHeinold
Hey everyone I have news: they have updated the app/system and fixed the issue. I received an email this afternoon from Sonos staking they have fixed the issue and was told to look for an update in my system. Went in the app and checked for an update and sure enough one was found. After the update all amps/speakers are working as they should.
Hi
Yes they are the Sonos Sonance speakers .. however I realised the update was to the components not the app (I had an app update in the App Store so assumed it was that )…
then noticed in the app the components also had an update and having done that they are now detected …
so all is well now - my stupidity !
thanks
Glad to hear this! Yeah to be clear, there is an app update AND system update inside the app.
Sonos really could make the effort to give us a clear warning about out of date components as it has caused so many grief.
If we knew something was wrong we could try to fix it.
Sonos really could make the effort to give us a clear warning about out of date components as it has caused so many grief.
If we knew something was wrong we could try to fix it.
From my understanding they aren’t out of date. It was a bug inside the new app from what I understand. No way to fix without them finding the bug and pushing a fix.
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