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Hello Im trying to get my Amp to use trueplay for my in wall sonance architectural speakers. I can hear the shrill noise but then it says No Sonos Architectual speakers detected. I bought these from the sonos website. I'm using 16 gauge wire.  Any advice to troubleshoot?

The Sonos Architectural speakers were co-developed by Sonos and Sonance. There are some hardware differences, you’ll need to decide how important they are to you;

  1. The materials used to build the speaker cones and drivers are a unique combination on the Sonos speaker,

  2. They include electronic components that allow the Sonos Amp to recognize them and perform Trueplay,

  3. You can connect three pairs of Sonos Architectural rather than two pairs of non-Sonos speakers

  4. There’s a unique grill pattern that was designed by Sonos.

If you can get past the difference by using the EQ to adjust the sound to your liking, That may be your only recourse here.

EDIT: I have the amp powering a set of Polk Atrium speakers in my back yard. They do not sound bad, even with the EQ set flat.

The Sonos Architectural speakers were co-developed by Sonos and Sonance. There are some hardware differences, you’ll need to decide how important they are to you;

  1. The materials used to build the speaker cones and drivers are a unique combination on the Sonos speaker,

  2. They include electronic components that allow the Sonos Amp to recognize them and perform Trueplay,

  3. You can connect three pairs of Sonos Architectural rather than two pairs of non-Sonos speakers

  4. There’s a unique grill pattern that was designed by Sonos.

If you can get past the difference by using the EQ to adjust the sound to your liking, That may be your only recourse here.

EDIT: I have the amp powering a set of Polk Atrium speakers in my back yard. They do not sound bad, even with the EQ set flat.

I appreciate the reply, but this does not answer my question. 

The Sonos Architectural speakers were co-developed by Sonos and Sonance. There are some hardware differences, you’ll need to decide how important they are to you;

  1. The materials used to build the speaker cones and drivers are a unique combination on the Sonos speaker,

  2. They include electronic components that allow the Sonos Amp to recognize them and perform Trueplay,

  3. You can connect three pairs of Sonos Architectural rather than two pairs of non-Sonos speakers

  4. There’s a unique grill pattern that was designed by Sonos.

If you can get past the difference by using the EQ to adjust the sound to your liking, That may be your only recourse here.

EDIT: I have the amp powering a set of Polk Atrium speakers in my back yard. They do not sound bad, even with the EQ set flat.

I appreciate the reply, but this does not answer my question. 

Short answer is, no you cannot Trueplay with non-Sonos speakers.

Are you using an iPhone/iPad controller? A case or hand position may be preventing the iPhone/iPad from detecting the tone.

Note that I don’t use these speakers. It’s possible that the new controllers don’t yet support Trueplay for these speakers.

Have you fully updated your system? There was a bug that I think was fixed that might be your problem.

Hi ​@Dubs99 

Welcome to the Sonos Community!

You’ve received some conflicting information, so I’ll clarify things for you a little:

Sonos Amps used in conjunction with Sonance Architectural do support TruePlay. However, for TruePlay to be available, there cannot be a mix of different speaker types connected to the same Amp, nor can there be any switches or volume controls fitted between the Amp and the speakers.

Please also ensure there are no loose connections either at the Amp or at the speakers.

If you continue to see this issue, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

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