Help, as above.
Question
12.1 update wiped all products and preferences wont connect to WiFi and wont submit diagnostics
This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Before you call in, try wiring a single device to your router with an Ethernet cable, and see if that works. If not, given your situation, a phone call may be easiest.
I’d suggest the same thing to you.
I wonder if this is related to the (so far not very well publicised) new ability for certain speakers to connect to the 5GHz WiFi.
Do you have separate SSIDs for the two bands?
And to the OP - if options are missing then you may have updated app but not system, or vice versa. Do another ‘check for updates’.
ALL updated. App AND speakers. No separate ids. 2.4 ABG 5 ghz enabled all worked just fine before update to 12.1
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.