Answered
Subwoofer not working with connect-Amp
I have a Infinity PS312 and i cannot get any base when connected to the connect-amp. Please any idea on how to fix this issue?
Best answer by Keith N
Hi there, geezfab. Thanks for posting. Happy to help in any way I can. Could you tell us a little more about how you are using the CONNECT:AMP? For instance, if you are using this CONNECT:AMP to power surrounds, the Subwoofer out will not function. Read more about this here.
If not, I would recommend giving our support technicians a call. They can do some troubleshooting in real time and replace the unit for you should the need arise. Our contact information can be found here. Additionally, I would test the Subwoofer with another audio source, just to make sure there isn't a problem with the speaker itself.
Thanks again!
If not, I would recommend giving our support technicians a call. They can do some troubleshooting in real time and replace the unit for you should the need arise. Our contact information can be found here. Additionally, I would test the Subwoofer with another audio source, just to make sure there isn't a problem with the speaker itself.
Thanks again!
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Hi there, geezfab. Thanks for posting. Happy to help in any way I can. Could you tell us a little more about how you are using the CONNECT:AMP? For instance, if you are using this CONNECT:AMP to power surrounds, the Subwoofer out will not function. Read more about this here.
If not, I would recommend giving our support technicians a call. They can do some troubleshooting in real time and replace the unit for you should the need arise. Our contact information can be found here. Additionally, I would test the Subwoofer with another audio source, just to make sure there isn't a problem with the speaker itself.
Thanks again!
If not, I would recommend giving our support technicians a call. They can do some troubleshooting in real time and replace the unit for you should the need arise. Our contact information can be found here. Additionally, I would test the Subwoofer with another audio source, just to make sure there isn't a problem with the speaker itself.
Thanks again!
The links you posted are not working, can you repost with working links? I have a Velodyne sub connected to the sub out on the Connect AMP and it's simply not working, need help troubleshooting. thx!
Try this link to trouble shoot: https://support.sonos.com/s/article/2923?language=en_US Also, you might publish more info about your setup with the Connect Amp such speakers being used along with the sub.
Cheers!
See this working link below that I believe Keith N. was referring to in his earlier post ...
https://support.sonos.com/s/article/2237
Take particular note of the second bullet point shown under the heading of 'General Guidelines' in that support article.
thx. I do have sound on regular speakers, just nothing on the sub. I have my home in-wall speakers hardwired to the back of Connect amp and they work just fine. and then I have a Velodyne sub connected, and it's not emitting any sound. The sub works when I plug into a different source. any ideas?
Is it a 'powered' sub and have you switched it on? ... see this link:
https://en.community.sonos.com/components-228996/line-out-to-subwoofer-6794927
It looks like the Amp should detect it as soon as it is powered on and should set the crossover frequency automatically to 80hz too.
https://en.community.sonos.com/components-228996/line-out-to-subwoofer-6794927
It looks like the Amp should detect it as soon as it is powered on and should set the crossover frequency automatically to 80hz too.
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