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Sonos Connect causes Marantz SR5012 to "blink"

  • August 29, 2018
  • 6 replies
  • 680 views

Yesterday I exchanged the receivers in my audio setup from an older JVC to a Marantz SR5012 machine. The Marantz works fine playing radio (tuner) and TV (connected via HDMI), driving 4 speakers and a subwoofer. However, when I connect the Sonos Connect unit, via digital optical cable into the "CD" connector, the following happens:
* initially, everything is fine
* then I start the music stream on the Sonos app
* the receiver starts playing the music stream for maybe a second or two, and it sounds good
* then the Marantz receiver turns itself off, slowly blinking the red power LED (maybe 2/sec)

I have verified the cabling of my speakers, and found no issue (besides, they work fine with other music sources). I tried using a different optical cable, and even using an RCA connection - the issue remains the same. There is no problem with overheating the receiver (I probed the temperature, it's 81F/27C).

Any advice?
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6 replies

Stanley_4
  • Lead Maestro
  • August 29, 2018
Does it work if you use the RCA connectors to link the two?

You could submit a diagnostic and post the number here for Sonos to look at the internals and see if the Connect is showing a problem.

  • Author
  • Contributor I
  • August 31, 2018
How do I generate a diagnostic?

Stanley_4
  • Lead Maestro
  • August 31, 2018
Click these menu items: (on Android) More, Settings, Advanced Settings, Submit Diagnostic.

  • Author
  • Contributor I
  • September 10, 2018
OK, I did this. Will I get a reply from Sonos on this submission?

Airgetlam
  • September 10, 2018
Only if you either post the number here, or call in tomorrow and give them the number over the phone.

passopp
  • September 10, 2018

... then the Marantz receiver turns itself off, slowly blinking the red power LED (maybe 2/sec)

Any advice?


From a fellow Marantz owner on avsforum.com:
Fast blinking red light (2x/sec) = amp failure, powering 4-ohm speakers too loud, speaker wire touching another post
Slow blinking red light (1x/2sec) = ventilation problem


'Amp failure' does not necessarily describe a hardware defect. There's word of similar issues in the past with a certain Marantz firmware update. Check if there are any new firmware updates available for your AVR model and install it first before checking for any improvement.