sonos app / adding sonos amp

That Amp probably sat in a warehouse or a retailer shelf for years, causing the factory firmware to be out of date.  Once the firmware is out of date, you cannot connect wirelessly, you need to connect it via Ethernet.  In extreme cases, even Ethernet doesn’t work, and Sonos can force an update to the unit.  Nothing Sonos can do to rectify this situation, they have no way of updating units that are still in the box in a warehouse or on the retailer’s floor.

For the future, if you had posted your problems when you experienced them instead of simply to complain after the fact; this is a familiar problem with an easy solution, and there would have been more than a few willing to help you out.

 That still does not answer the Spotify Connect issue.  Although when I use Spotify it is from the integrated Spotify service in the Sonos app or using SVC.

my posting wasn’t intended to generate an ignorant response like the one that was replied with, but why doesn’t the app just tell the user to plug in the amp if there’s an issue setting it up wirelessly or provide the support contact info right then and there? to think someone spends $800 on an amp to have to create a support ticket for help on setup just confirms that the product is falling behind everyone else. if i encountered that, thousands of others did which means either sonos is being ignorant or oblivious that basic blocking and tackling issues still exist. 

let me ask you - you buy something that is priced at a premium and with the finite time you have to set it up and you encounter an issue. do you reasonably expect someone to stop everything they’re doing and have to phone someone for help? a small percentage do but others will 1) return and not deal with it again and 2) be concerned that if i’m having a simple issue on setup, what else awaits me? that concern also leads to returning the product back. 

think a bit more critically before replying with a fanboy defense comment. i am not bashing sonos but piece by piece people like me will buy other items until we stop buying sonos all together. 

Meh. I’d answer your questions, but given the “fanboy” name calling, I’ll just leave,  Once it turns that childish, I know the poster isn’t here for constructive help.  Toodles, OP!

Just as reference…about products needing updates….

I just installed two Sonos Play portables that during the process needed to be updated before being added.

I’ve installed new computers that needed an update upon setup.

Bottom-line new hardware requiring an update before it’s completely functional is very common.

As far as the Spotify issue…well that an entirely different subject. Could be network issues.

your response missed the entire point and put the problem back on me. people want plug and play at that price, not having to call someone for help. it’s a shame because the product setup and use was flawless and now it’s riddled with issues. 

i merely brought this up for awareness, not have someone have the intent of the message go way above their head and call me the problem. i also don’t see how you can give an intelligent response that isn’t without acknowledging the issue, so message received. 

Again, meh.

again, meh. 

It does seem newer devices like the Play are easier to set up, using BLE. The Amp is one of the older devices in Sonos’ line up and does not do bluetooth,

I’d say we’d all agree Sonos’ fault codes could be more clear in offering solutions - even if that solution is “call us”. I myself have had my share of “Something went wrong” - without saying what went wrong, where do I begin solving the problem. Messages like these do not help you to trust the company that sold you a new product.

On the other hand, when you own a lot of devices already cable connecting a temporary unwilling device could be second nature - if it isn’t that says a lot about the quality of the Sonos products you already own.

And, indeed, trouble with Spotify Connect can be WiFi related.