My Sonos system previously had (2) amps and (1) one SL speaker and everything was working fine, (all items were hooked up wirelessly). I did recently change my wireless provider but I reconnected all the devices with no issues.
I added an additional one SL speaker to the system (total of 2 one SL speakers) and everything was working fine until one of my amps disappeared from the system shortly after adding the speaker. When I tried to factory reset the amp that disappeared, it keeps failing to connect to the network even through all the other Sonos devices are connected to the same network with no issues. I keep getting a message during set up that says “the connection to your Sonos Amp was lost. Move your mobile device closer and make sure Sonos Amp is powered on.” The amp and router are only about 5’ away from each other and the amp is obviously on during set up (my cell phone is also next to the amp during set up). I tired to hard wire the amp with an ethernet cable but still getting the same message.
I tried to remove the additional one SL speaker that caused the issue but now now neither the amp nor the additional one SL speaker will connect with the system (however they still appear on the system but say they have a connection issue). I spent hours on the phone with Sonos and my wireless provider with no luck. I also made sure the sonos devices are connecting to the 2.4 G (not 5G) network but still have the same issues.
Has anyone run into this before or can provide insight on how to resolve?
Best answer by rattyView original